Privacy Policy

1. Introduction

LandlordComply ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our security deposit compliance software service ("Service"). Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service, including:

• Account Information: Email address, name, and password when you create an account
• Property Information: Property addresses, unit numbers, and jurisdiction details
• Tenant Information: Tenant names, contact information, and forwarding addresses
• Financial Information: Security deposit amounts, deduction details, and refund calculations
• Documents and Attachments: Photos, receipts, invoices, and other files you upload
• Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, actions taken, and time spent on the Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs
• Cookies: Small data files stored on your device (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your transactions and manage your account
• Generate compliance documents and calculations
• Send deadline reminders and important notifications
• Respond to your inquiries and provide customer support
• Improve and personalize the Service
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, email delivery)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure cloud infrastructure with industry-standard protections
• Access controls and authentication requirements
• Regular security assessments and monitoring

Your data is stored on secure servers in the United States. While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our Service
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@landlordcomply.com

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes, such as:

• Resolving disputes
• Enforcing our agreements
• Complying with legal obligations

You may request deletion of your account and associated data at any time. Some information may be retained in backups for a limited period.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

10. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

11. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We use the following third-party services:

• Supabase: Database and authentication services
• Vercel: Hosting and deployment
• Google AI (Gemini): AI-powered text generation (optional feature)

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: